Privacy Policy

Last updated: May 2026

StreetVault ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

• Full name, email address, and password (account registration)
• Delivery address and phone number (order fulfilment)
• Payment information (processed securely by Stripe — we never store card details)
• Order history and purchase behaviour
• IP address and browser information (collected automatically by Cloudflare)
• Communications you send us via our contact form

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your customer support enquiries
• Manage your account, loyalty points, and referral rewards
• Send promotional emails (only with your consent — you can unsubscribe at any time)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties necessary to operate our business:

• Stripe — payment processing (stripe.com/privacy)
• Resend — transactional email delivery (resend.com/privacy)
• Cloudflare — website security, performance, and DNS (cloudflare.com/privacy)
• Neon — secure database hosting (neon.tech/privacy)
• Cloudflare R2 — image storage
• Our fulfilment supplier — your name, delivery address, and order details are shared with our fulfilment partner solely for the purpose of shipping your order. No payment information is shared.

4. Data Storage and Security

Your data is stored on servers located in Singapore (AWS Asia Pacific). We implement industry-standard security measures including:

• Encrypted connections (HTTPS/TLS) on all pages
• Secure, HttpOnly cookies
• Multi-factor authentication for admin access
• Regular security audits

5. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Privacy Commissioner at oaic.gov.au

To exercise any of these rights, contact us at team@streetvaultau.com