Shipping Policy

1. Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Processing time may be longer during high-demand periods, holidays, or unforeseen circumstances.

2. Domestic Shipping (Australia)

Once your order is dispatched please allow up to 5 business days to receive your tracking number. Total delivery time including processing and dispatch is up to 10 business days. Shipping times are accurate but may be slightly faster or slower depending on your location and carrier.

3. International Shipping

International orders are delivered within 10-20 days after dispatch. Shipping times are accurate but may vary slightly depending on your country and local postal services. In the rare event your order takes longer than expected please contact us and we will make it right.

4. Customs & Import Duties

Customers are responsible for ensuring that imported products are permitted in their country. Customs agencies may apply duties or taxes based on local regulations.

5. Tracking

Once your order has shipped, we provide a tracking number via email. Tracking updates may take 24-72 hours to appear online.

6. Shipping Costs

Shipping rates are calculated at checkout based on location and order size. Re-delivery fees may apply if the shipping address entered at checkout is incomplete or incorrect.

7. Delivery Support

If your delivery is delayed or marked delivered but missing, contact us and we will work with the carrier to resolve it as quickly as possible.